Updated as of March 25, 2020

WE ARE HERE FOR YOU

Upstate Federal Credit Union wants you to know that we are here for you.  In this time of uncertainty regarding Coronavirus (COVID-19) we wanted to provide an update on our efforts to help the community we call home.

We want to assure you that we are taking every precaution necessary to keep our employees and members safe during this time.  We have increased our cleaning measures and sanitize after every appointment in our lobby. Our employees are utilizing gloves when handling cash and are practicing as much social distancing as possible, while still working to meet your needs.

During this time, we understand that many of you will be financially impacted due to this virus. While it is necessary that we listen to and abide by the regulations that have been put in place to help stop the spread, we understand that the loss of work and lack of childcare options has created a heavy strain on our community. During an already stressful time, we're focused on helping to alleviate the burden as much as possible.

To support this effort we're offering the following options:

  • Starting immediately, if you have been financially impacted by the Coronavirus we will allow a 30-day extension on all loans. 

    • This extension will not happen automatically for all members.  We want to focus our efforts on those that are currently affected.   You must reach out to us via phone, online banking chat, or e-mail to start this process.  Please log into your online banking, or look below for branch information.

  • To help alleviate another area of worry, we are waiving all Courtesy Pay fees for transactions under $30.

    • We want our members to be able to use their debit cards without having to worry about a charge being added on.  Also, we trust our members to cover any negative balances that may occur when the world returns to normal and we all get back to work.

  • we are introducing a second round of skip-payments if your employer has shut down due to covid-19 and unemployment has not started yet.

    • If you lost your income for a substantial period of time as a result of COVID-19, we want to help. We understand there is uncertainty regarding unemployment and when the world will open back up. Same as before, this is not an automatic process and you will need to reach out to your local branch in order to start this process. Be prepared with the following documents: Employer name, shut down date, anticipated open date, unemployment status, how much were you getting paid previously (weekly, biweekly, monthly).

Lastly, we want you to know that we are thinking about you, we are praying for you, and we are here for you.  We will get through this together. You can always count on “Your Community Credit Union” to be right around the corner and open for business.

OPERATIONAL CHANGES DUE TO COVID-19

Effective Wednesday, March 18th

WE WILL REMAIN OPEN TO MEET YOUR FINANCIAL NEEDS


However, in an effort to limit exposure to both our members and employees we will be limiting face to face interactions as recommended by public health officials, using the following measures:

Inside Teller Line: Closed

Drive Thru: Open for transactions during normal business hours

Lobby Entrance – By Appointment Only

  • To open a New Account or Apply for a Loan, please call your local branch.

    • If possible, we may complete your request electronically

    • If electronic completion is not an option, we will schedule an appointment

Saturday Branch – CLOSED

  • We will be closed on March 21st & March 28th

  • We will re-evaluate future Saturdays after March 28th.

Please Remember:

  • We will remain open for you to complete your transactions, but will modify how we regularly operate.

  • Expect longer wait times at the drive thru

  • You can access your account 24/7 through Online Banking and our Mobile App

    • If you need help gaining access, please call your local branch

  • You can deposit checks to your account using Mobile Deposits on our Mobile App.

  • You can make cash or check deposits using our night drop (located in the drive thru of each branch). Please be sure to clearly mark your deposit with your member number and instructions for deposit.

  • You can make loan payments on our website

    • Click “Loan Services” in the upper right section of our webpage and choose “Make a Payment”

  • You will have constant access to your funds using your debit card. If you do not have a debit card, we can create one for you instantly at any of our branch locations. Please call for an appointment.

Please rest assured that it is our commitment to you to be available to meet your needs during this time of uncertainty. We are working diligently to put a plan in place that will allow us to be here for you, while protecting both you and all Credit Union employees. If you have any questions, please do not hesitate to contact us.

Branch Contact Information

Anderson Branch
 910 Whitehall Rd.
Anderson, SC  29625
(864) 224-5654

South Anderson Branch
4805 Hwy 81 South
Starr, SC  29684
(864) 328-0270

Honea Path Branch
430 N. Main Street
Honea Path, SC  29654
(864) 369-0095

Williamston Branch
4 Roberts Blvd.
Williamston, SC  29697
(864) 841-5102