UFCU Core Conversion – Member FAQ

A Message to Our Members

Dear Member,

At Upstate Federal Credit Union, everything we do is guided by our commitment to you. That’s why we are excited to share that we are upgrading our core system — the technology that powers your accounts, transactions, and digital tools.

This change is all about you. It will allow us to serve you faster, give you access to better online and mobile banking features, and ensure that your financial experience is as secure and convenient as possible.

We know that any big upgrade can feel like a lot of change, and we want to assure you that we’re here to walk beside you every step of the way. Our team has been working for months to make this transition smooth, and we’ll provide plenty of reminders, instructions, and support before, during, and after the upgrade.

Thank you for trusting us with your financial journey. We can’t wait for you to experience the better, stronger UFCU that’s on the horizon.

With gratitude,
Your UFCU Team

General Questions

  • Our “core” is the system that powers your accounts, transactions, and services. We’re upgrading to provide you with faster service, more secure technology, and a smoother digital experience.

  • The upgrade will take place Jan 30, 2026 - Feb 2, 2026.

  • All UFCU branches will be closed on Jan 30, 2026 - Feb 2, 2026 to allow us to complete the transition.

  • Yes. Your account and personal information will remain safe and secure throughout the process.

Access During Conversion

  • Yes, UFCU ATMs will remain available, though balance information may not update until after the conversion.

  • Yes, you can continue to use your cards for purchases and withdrawals during the conversion.

  • Yes, you can continue to write checks. Processing may be slightly delayed but will not be interrupted.

  • We recommend having a small amount of cash on hand just in case.

Accounts & Transactions

  • [confirm if member numbers remain the same.]

  • [Insert answer.]

  • Direct deposits will continue as usual. If one is scheduled during the conversion, funds will be available once the upgrade is complete.

  • [Insert answer.]

Online & Mobile Banking

  • Our current Online Banking system will shut down on Friday, January 30, 2026 as we begin the upgrade process. The new Online Banking system will be available on Monday, February 2, 2026.

  • The new Online Banking system will be available starting Monday, February 2, 2026.

  • Yes. All members will need to enroll in the new system when it launches. You’ll use your Member Number, Social Security/Tax ID, Date of Birth, Email, and Zip Code to get started. Don’t worry — we’ll provide clear, step-by-step instructions to guide you through the process.

  • Yes. You’ll need to download the new UFCU Mobile App from the App Store or Google Play.

  • Yes.

  • Yes! eStatements will continue to be available after our system upgrade. Because of the timing of the conversion, all members will receive a paper statement for February 2026 (along with tax forms like 1099s and 1098s). Your first eStatement in the new system will be available in early March 2026 through Online Banking.

Bill Pay & Transfers

  • Bill Pay will be unavailable for a short time during the system upgrade.

    - The last day you can schedule new payments is January 26, 2026, at 6 PM ET.

    - Any payments scheduled before that time will still process as usual through January 30, 2026.

    - From January 30 through February 2, Bill Pay will be offline.

    - Bill Pay will be available again in the new Online Banking system on February 2, 2026.

  • Yes. Your payees and scheduled payments will transfer to the new system automatically. You will not have to re-enter them. The only thing that will need to be re-set up is eBills (electronic bill statements linked directly to Bill Pay).

  • Yes. We’re moving your payment history to the new system so you can still view past transactions.

  • Because of the timing of the transition, some payments may be delayed during the first week after the upgrade. We recommend scheduling payments earlier than usual to avoid delays.

Phone Banking

  • [Insert answer.]

Loans & Credit Cards

  • No, your due dates and payment amounts will remain the same.

  • Yes, once the new system is live you will be able to view and pay your loans in Online and Mobile Banking.

How to Prepare

What should I do before the conversion?

  • Make sure UFCU has your current phone number, email, and mailing address.

  • Download or print recent account history and eStatements for your records.

  • Double-check your Bill Pay schedules.

  • Have a little cash on hand just in case.

Where can I get help if I have questions?

  • Visit our dedicated Conversion Help Hub at [insert specific website address or will this just be the website].

  • Call us at [insert hotline number - will this just be call center? Or its own number?].

  • Ask a Conversion Coach in any branch for assistance.